Know what
to expect.

Appointments & confirmation

All service is by appointment in Huntley, Illinois. Selecting a time sends a request; it does not confirm the appointment. Please wait for approval and check your confirmation for the date, time, time zone, and service location before coming in.

The PC booking is a 15-minute drop-off and discussion window. Headlight appointments reserve two hours and detailing appointments reserve four hours. These are scheduling windows, not guarantees of completion time. We will discuss the expected time for your job.

Quotes & the work agreed

Prices are quoted for the requested work and the condition of your PC or vehicle. Appointment duration does not determine the service price. No payment is collected through the online booking page.

We will discuss what is included in the quote. If something outside the agreed work comes up, we will discuss the next step and any additional cost with you before proceeding with that work.

Rescheduling & cancellations

If your plans change, use the reschedule or cancellation link in your booking email, or contact us with your name and appointment time. Please give as much notice as possible so the time can be made available for someone else.

Deleting a calendar event from your phone or computer does not by itself cancel the appointment in our booking system. Use the booking link or contact us directly.

Before PC service

Back up important files before service whenever possible, and let us know if you are unable to do so. Tell us about the symptoms, recent changes, or the upgrade you want. Confirm what accessories or parts to bring before drop-off.

Keep passwords and sensitive files out of booking forms, texts, and email. If access is needed for the agreed work, we will discuss it directly. Keep a record of the equipment and accessories you bring.

Before vehicle service

Tell us the year, make, model, and condition of your vehicle. Photos sent by text or email can help us understand the job. For interior detailing, remove personal belongings and valuables before the appointment so the agreed areas are accessible.

We will discuss the work and realistic expectations for the condition of your vehicle or headlights. Existing wear, damage, and lens condition can affect the outcome.

Weather & winter availability

Detailing availability may be limited during winter or by working conditions. Request a time or get in touch to check availability. If conditions affect an appointment, we will contact you to discuss the arrangements or a different time.

Questions about your service

If you have a question before or after the work, contact Detail Freak and describe the concern. Include your name, service date if applicable, and any useful photos or details so we can review it with you.

Call or text 847-250-6763 or hello@detailingfreak.com.